TERMS & CONDITIONS
It is important that all customers review the Terms and Conditions before engaging into a purchase agreement with Tiger Lily Florist Ltd, as the use of these Terms and Conditions will prevail at all times and therefore when purchasing from Tiger Lily you are agreeing to be bound by these Terms and Conditions.
Payment of the order will finalise the contract / agreement with Tiger Lily Florist Ltd. By finalising the payment, you, the customer will be entering into a legally binding contract / agreement with Tiger Lily Florist Ltd.
We have tried to keep our Terms and Conditions as short as possible and free from technical speech and as much legalese as possible.
Trade name “Tiger Lily” means “Tiger Lily Florist Ltd”, incorporated company in England and Wales under Company Number 8683355.
VAT registration number 187 1391 84.
YOUR ORDER, OUR PRODUCTS
Our collection is sourced around the globe to make sure quality is always guaranteed and with deliveries coming to us every week we always attempt to maintain a high amount of stock to meet all your order requirements.
We, Tiger Lily state our products are “forever lasting” as The Collection consists of preserved and dried stems, however Tiger Lily are not able to offer a guarantee against this statement as the dynamic of care is down to the individual customer to insure, they follow the recommend care guide, this can be found either within your order or on our website.
If in the unforeseen circumstance a delay may occur in a product or products to fulfil your order Tiger Lily may be subjected to change your delivery specified time frame. In such circumstances Tiger Lily will personally notify you, the customer via phone or email with a new specified delivery time frame or an alternative option to the product / products ordered. In this circumstance you, the customer can request a cancellation and a full refund.
Tiger Lily reserve the rights to cancel any order and issue a full refund at any time prior to delivery.
In circumstances where the individual customer, wishes to cancel a pending order you must submit a written confirmation of cancellation via email within the time period of 48 hours from order placed. Cancellations and refund request outside of this time duration will unfortunately not be granted.
Delivery time frames are specified during your payment process or within the product description on Limited Designs / Products. Tiger Lily will always maintain to keep within your delivery specified time frame however we cannot guarantee this if there is a circumstance with product delay and our third party, the couriers.
Tiger Lily has factored in an additional time allowance for unforeseen circumstances within the delivery duration. Tiger Lily will update the customer on any further delays that fall more than 2 days outside of the delivery time frame period.
If the customer receives a faulty, or damaged item/items please email us a photograph alongside your order number. All faulty items must be reported with 24 hours of receipt via email. Tiger Lily will appoint the next stages within the discretion rights to do so. Outside of this time frame Tiger Lily are not liable to amend or replace products, however this may be reviewed based on the individual case history.
RETURNS & REFUNDS
Due to the nature of our products returns are only accepted through Tiger Lily discretion. This does not affect your statuary rights as a customer.
Returns / Refunds will not be accepted based on the customer not acknowledging the details of sizing, colour, plume or care. All product details have been highlighted within all product descriptions; the customer should acknowledge this before entering into this agreement.
Our products are natural and have undergone either preservation or drying therefore every stem is truly unique. Due to the nature of our products, there can be a variation of colour and size of plume as the shown product online or if the product has undergone bleaching or painting there can be a colour variation. Each stem is natural and unique therefore every stem will undertake the preservation, drying, painting or bleaching process different. Tiger Lily the the supplier, detail the colour/ colours of each stem / design and sizing of each product within the product description therefore returns will not be accepted based on the variation shown on the received product to the product shown online or the individual not reading the details before purchasing and entering into this agreement.
Tiger Lily designs are all individually handmade by our own in-house florists. Every stem is truly unique this means each Design is bespoke therefore there may be colour variation and stem placement difference to the Design shown online. Returns cannot be accepted based on colour or stem / design variation.
Tiger Lily recommend all Designs to be kept bounded as received and take no responsibility for damaged caused when the Design has been dismantled or tampered with by the individual customers.
Tiger Lily take no reasonability of items being returned without Management contact prior nor will a refund be issued unless Tiger Lily have authorised the return item.
Once the return has been given authorisation from Tiger Lily, Tiger Lily will organise a courier recall for the item/items back in their entirety from the delivery address as stated on the order.
· The goods need to be returned at the customers cost, intact, in the same condition as received, and in the original packaging. Organisation for a return must be made through the Management team.
· A recall charge will be taken from the order balance and will be confirmed within writing to the customer upon return information sent unless Tiger Lily have exempted this due to the nature of the return.
· An additional charge of 20% of the order value will be taken as an administration fee unless Tiger Lily have exempted this due to the nature of the return. Tiger L recommend all customers to take relevant images of the product and packaging to insure you, the customer is not liable for any damages upon return.
· The customer has a legal obligation to take reasonable care of the goods while they are in the customers possession.
· Tiger Lily cannot be held accountable for damaged items due to your negligence during transit on return to Tiger Lily.
Once your order has been returned to Tiger Lily the returned product / products, will be assed and photographed before, during and after the assessment. In the unlikely circumstance the order has been damaged due to the customers negligence on return these images and details will be recorded on the assessment. The deducted fee total, if any will be confirmed back to the customer via email.
Once parties have agreed to the refundable amount the refund will be issued 48 hours. We will send you an email with details of your processed refund alongside a copy of your return receipt for your record.
Note: Please allow 5-7 working days for your bank to show the funds.
This returns policy does not affect your statutory rights. Tiger Lily Florists Ltd trading as Tiger Lily is a UK company which upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.
The feeling of a peace of mind is a lovely thing to have, that’s why we guarantee all of our products and designs to our Tiger Lily satisfactory signature approval before dispatching.