UK STANDARD DELIVERY WITHIN 10-14 DAYS
01923333444

FAQ’s

ORDER CONFIRMATION

 

An automatic confirmation email will be sent to you when your order has been placed.

Please check your spam folder as certain email providers may place your order confirmation here.

 

ORDER AMENDMENTS

 

 If you wish to amend or change your order you can do so by contacting us via email stating your order number and name.

Please note order amendments can only be made within a 72 hours duration after your order has been placed.

 

DESIGNS

 

All designs displayed on our website are bespoke to each order and are handmade by our florists.

We recommend to keep the design bound to insure placement and prevent damage to the design / product.

At this moment in time, we do not offer a personalised bespoke design service.

However, we feel that within our collection there is a perfect, irresistible design for every interior.

 

PRODUCT DETAILS  

 

All products including designs have a full product description online against each item.

All relevant information including height, colour, preservation / dried can be located on each item.

 

DISCOUNT CODES 

 

Discount codes may not be valid on all products online.

Discount codes are not valid against Limited Designs or Limited Products.

 

CANCELLATION 

 

Tiger Lily reserve the rights to cancel any order and issue a full refund at any time prior to delivery.